What makes your bread different from other bread?
Our bread is made with love and care, using traditional methods that take time to ensure the best taste and texture. We use high-quality ingredients that are easy to understand and contain no preservatives.
Our sourdough bread are made in a 3 days process, which makes it easy to digest for some people with gluten sensitivities. Plus, it's packed with prebiotics that keep your gut biome healthy.
Finally, we're French, and let's admit that we're quite picky and demanding in terms of bread!
Can I adjust my order?
Yes! You can easily adjust your order by logging into your account or contacting us via email. You can change the delivery frequency, skip a delivery, or cancel your order at any time.
How will my bread stay fresh during shipping?
We use a special process to flash freeze, and vacuum seal our bread to keep it fresh. The bread is then packed in an insulated box with dry ice or ice packs, depending on your location. You will receive a tracking number when your order ships, and it should arrive in 1-2 days after shipping.
When can I expect my bread to arrive?
We ship orders from Mondays to Fridays. You will receive a tracking number when your order ships, and you should expect your bread to arrive within 1-2 days, depending on your location.
Expect 2 to 5 business days to receive it after placing your order!
How do I contact customer service?
We are always here to help! You can contact us by email (email@example.com), or through our website's contact form. We strive to respond to all inquiries within 24 hours.
I lost my instructions! Where can I find them?
You can find the instruction on this link.
How does a Peak Bakery membership work?
We've designed the Peak Bakery membership to be straightforward:
- Begin your membership by selecting the Base Box and Add-ons product as well as your preferred delivery frequency.
- Your Peak Bakery Box will be delivered right to your doorstep based on your selected delivery frequency.
- Store your Peak Bakery products in your freezer until you're ready to bake them, which only takes 30 minutes!
You can modify your delivery frequency, reschedule your next charge date, or cancel your membership at any time using your Member Account.
Why is Peak Bakery focusing on membership?
Peak Bakery's breads and pastries take over 3 days to prepare, compared to the average supermarket loaf's 20-minute process. For an artisan company like us, it's challenging to source high-quality ingredients and hand-shape each product without knowing approximately how many members we need to serve each month.
By joining Peak Bakery as a member, you're consuming healthier products, supporting a small business, and reducing food waste!
Does the membership have a minimum time commitment?
No, there is no minimum time commitment! You can cancel your Peak Bakery membership at any time by emailing Member Support at firstname.lastname@example.org or through your Member Account.
How does Peak Bakery ensure its products are healthy?
We believe in simple ingredients, easy-to-understand labels, and using "clean" ingredients without preservatives or artificial additives. Our sourdough bread also offers health benefits, including easier digestion, increased nutrient absorption, and improved gut biome health.
What makes Peak Bakery's sourdough bread different?
Unlike many commercial "sourdough" breads, our sourdough is naturally leavened with a fermented mixture of flour and water, containing wild yeast. This slow fermentation process digests gluten and provides additional health benefits like increased nutrient absorption and improved gut health.
How long can Peak Bakery's products be frozen?
Our products can be stored in the freezer for up to 6 months, although we recommend consuming them within 3 months for optimal taste and quality.
What are the ingredients in the Peak Products?
Traditional Baguette: flour (Roger's Silverstar), water, sourdough starter (flour+water), salt.
Multigrain Baguette: flour (Roger's Silverstar), water, sourdough starter (flour+water), 7-grains mix, sunflower seeds, salt.
Peak Loaf: flour (Roger's Silverstar), water, sourdough starter (flour+water), salt.
Swiss Baguette: flour (Roger's Silverstar), water, sourdough starter (flour+water), Gruyere cheese, salt.
Sesame Seeds Baguette: flour (Roger's Silverstar), water, sourdough starter (flour+water), sesame seeds, salt.
Poppy seeds Baguette: flour (Roger's Silverstar), water, sourdough starter (flour+water), poppy seeds, salt.
WholeWheat Loaf: flour (WholeWheat), water, sourdough starter (flour+water), salt.
Brioche: flour (Roger's Silverstar), sugar, salt, sourdough starter, fresh yeast, whole milk, eggs, vanilla extract, orange blossom water, unsalted butter.
Baguette viennoise: flour (Roger's Silverstar), sugar, salt, sourdough starter, fresh yeast, whole milk, eggs, water, unsalted butter.
Liege Waffles: flour (Roger's Silverstar, sugar, icing sugar, pearl sugar, salt, fresh yeast, whole milk, eggs, unsalted butter
What is the function of the Peak Pan?
The Peak Pan is what allows you to imitate the effects of a deck oven (used in bakeries): It will keep the moisture of the dough trapped to create the perfect environment for the bread to rise and the crust to become crispy. It will also act as a heat shield to avoid burning the frozen dough!
What are Peak Bakery's shipping locations?
We deliver in BC as long as our carrier allow an overnight delivery to make sure the product reach your door safely. Peak Bakery is based in Vancouver (BC) and we currently ship in British Columbia up to Prince george and the rockies. For Bowen Island and the sunshine coast, we deliver only once a month. We don't currently deliver the other islands due to carrier limitation. If you are outside BC and would like to enjoy our products, send us a message at email@example.com and we will keep you posted when we open to other provinces!
What courier does Peak Bakery use for shipping?
We use multiple carrier such as Purolator, Novex and FedEx. The transit time for a Peak Bakery box is typically between 1-2 business days, depending on how near you are to our nearest fulfillment center.
What type of packaging does Peak Bakery use for their box?
Your Peak Bakery box will come with the following packaging:
- Box: Your Peak Bakery products will be shipped in a recyclable cardboard box.
- Insulation Liner: To ensure that your Peak Bakery products stay cool during transit, we use a cardboard insulation liner that is also recyclable.
- Dry Ice: We include dry ice to keep your Peak Bakery products cold during transit. Most of the time, the dry ice is in block form and each block is inside a kraft protective paper (recyclable). The dry ice cover are not sealed; they need to remain open for evaporation.
- Divider: Sometimes, a cardboard piece will sit between the dry ice and the products to keep them separated. It can be recycled.
- Gel Packs: Occasionally, we supplement the dry ice with gel packs. Our gel packs are not toxic and recyclable, you poor down the sink and put them in the recycle bin.
- Products: Peak Bakery products are packaged in freezer-safe vaccuum sealing bag. This type of packaging should be discarded in the trash. We are continuously searching for eco-friendly options that would allow us to keep our pricing and food quality.
Do I need to be present to receive my Peak Bakery box?
No, you don't need to be home to receive your Peak Bakery box since we ship it without a required signature for delivery. Our Peak Bakery boxes are packed with dry ice insulation, and sometimes with additional gel packs, to keep the items cold for several hours upon delivery. However, you should plan to unpack your Peak Bakery box and put the products in your freezer as soon as possible. After the carrier confirms delivery, you are responsible for the box.
Will my items remain cold during transit?
Yes! Each Peak Bakery box is packed with an insulation liner, dry ice, and sometimes even gel packs to ensure that your products arrive cold. The amount of dry ice and number of gel packs is personalized based on your zip code's distance from the our fulfillment center. Don't worry if your Peak Bakery box arrives with no dry ice remaining; the dry ice is designed to evaporate during transit, and we calculate the amount so that little-to-no dry ice is left when the box arrives.
What if my Peak Bakery box arrives thawed?
Most of the products in your Peak Bakery box items should remain totally frozen during the transit. Some of them might be softer to the touch (e.g. softer dough like brioche or croissant).
If the products in your box are slightly thawed upon arrival, it’s okay as long as the products containing egg and/or dairy are still below 4 degres Celsius (e.g. cold to the touch). Place the items of your box in the freezer as soon as possible.
If the products feels warmer than your fridge temperature, please email support at firstname.lastname@example.org